Frequently asked questions

Yes. Choose collection at checkout, pay online, and come in when we tell you it is ready. Bring your order number.

Not yet. Delivery is built and configured but is not switched on. When it is, it will appear as an option at checkout — until then, nothing on this site will offer it.

No. Checkout works as a guest. An account saves your addresses and keeps your order history, and that is all it does.

A basket does not hold stock back, so very occasionally the last one goes between browsing and paying. If that happens we tell you rather than substituting something you did not choose.

An order that has not been paid for can be cancelled. Once it is paid it is being packed, so talk to us directly and we will sort it out.

Card, on the payment provider's own secure page. Your card details never reach this website's server: we receive a reference to the payment and nothing else.

When you complete payment. The order is only confirmed once the payment provider tells our server the money arrived — returning to the site is not by itself proof of payment, and we do not treat it as one.

Yes, at its own address. Every page has a Spanish version under /es/, and the language switcher at the top of the page takes you there. Nothing is machine translated.